Return & Refund Policy
This Return & Refund Policy explains how returns, exchanges and refunds are handled for purchases made on ElectroHub. Please review this information before placing an order.
Return Window
You may be able to return eligible products within the return period specified for your order. The exact return period is: [ADD REAL RETURN PERIOD]. Products returned after this period may not be accepted.
Return Eligibility
To be eligible for a return, products should generally be in their original condition, with all accessories, manuals and packaging where possible. Certain products may have additional return conditions based on their type or usage.
Condition of Returned Products
We may inspect returned products to confirm their condition. Products that are damaged, heavily used, missing parts or not in their original condition may be refused or may be eligible only for a partial refund, where applicable.
How to Request a Return
To request a return, please contact us with your Order Number and details about the product you wish to return. We will provide instructions on how to proceed and where to send the item, if the return is approved.
Return Shipping
Information about who is responsible for return shipping costs (customer or store) depends on your specific order and the reason for the return. Please refer to your order details or contact us for clarification. If applicable, the return shipping policy is: [ADD DETAILS ABOUT RETURN SHIPPING COSTS].
Refunds
Once a returned product has been received and checked, we will let you know whether the refund has been approved. Approved refunds will be processed to the original payment method where possible. The estimated time for refunds to appear in your account is: [ADD REAL REFUND PROCESSING TIME].
Damaged or Incorrect Items
If you receive a product that is damaged, defective or not what you ordered, please contact us as soon as possible with photos and your Order Number. We will review the issue and work with you on a suitable solution, which may include a replacement, repair or refund, depending on the situation.
Non-Returnable Items
Some products may not be eligible for return due to their nature, hygiene reasons, licensing, or other restrictions. Any such limitations will be explained in the product description or during checkout where applicable.
Contact Information
If you have any questions about this Return & Refund Policy or need help with a return, please contact us using the details below:
Store Name: ElectroHub
Business Address: [ADD REAL BUSINESS ADDRESS]
Support Email: [ADD REAL SUPPORT EMAIL]